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Info-Tech’s Tech Trends 2023 report has a wealth of information for IT decision makers and CIOs across industries. Before you review the whole report, here are highlights...
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This strategic foresight trends report provides insight and recommendations for Higher Education IT on various emerging technologies and practices that can support...
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This trends report provides insight and recommendations for Higher Education IT on various emerging technologies and practices that can support institutional value,...
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Many organizations are migrating to or selecting Snowflake as their new data platform to satisfy data lakehouse capabilities, among others. This document shows a few tips...
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Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
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Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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Read our concise Executive Brief to find out how analyzing your service desk ticket data can improve your operations, add business value, and have a positive impact on...
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer...
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