Vendor Landscape: Door Locks & Access Control
Enhance security, improve the customer experience, and prepare for the mobile-centric future.
- Traditionally, physical access control decisions have been limited to the Properties General Manager or Facilities Manager, resulting in long-term costs due to lack of consideration of IT architecture and integration with other business services and strategies.
- The access control market is evolving and there is no leading indicator that a specific card reader standard or contactless technology will dominate the marketplace and user preference. Future-proofing for multiple possibilities is essential to manage risk.
Our Advice
Critical Insight
- The ubiquity of cellphones and IT consumerization has disrupted the access control space. Personal devices provide opportunities to enhance the customer experience, but also introduce new layers of risk that must be considered during vendor selection.
- IT needs to be involved in access control decisions early. Focus is often placed on the features important to building or facilities operations, leading to long-term risk and costs as IT tries to protect, maintain, and integrate the solution.
- Size matters. The access control market has been characterized by a high degree of consolidation by three vendors: ASSA ABLOY Hospitality, SALTO Systems, and Saflok. Be aware that some of the smaller organizations are at risk of being acquired by the big three and this can result in changes in functionality, support, etc.
Impact and Result
- Provide an enhanced customer experience and increase customer engagement by streamlining door entry and credential distribution.
- Reduce management and operational costs and maximize existing investments in technology and operational efficiencies by choosing the right solution that can leverage existing capabilities and infrastructure.
- Reduce enterprise risk by selecting a solution that will provide a high level of adaptability to future changes and innovations in contactless reader technology.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 3-phase advisory process. You'll receive 3 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Shortlist Assistance and Requirements
- Call 1: Get off to a productive start: Discuss the market space and how vendors are evaluated. Decide which platform suits you best and narrow down the options based on customized requirements.
Guided Implementation 2: RFP and Budget Review
- Call 1: Interpret and act on RFP results: Review vendors’ RFPs and ensure the solution will meet your needs. Discuss average pricing of solutions and what can fit into your budget.
Guided Implementation 3: Negotiation and Contract Review
- Call 1: Purchase optimization: Review contracts and discuss best practices in negotiation tactics to get the best price for your solution.
Contributors
Three Anonymous Contributors