- Technological, economic, and social conditions have changed how we understand the marketplace and the value we deliver to our customers. Modern, relevant, and practical tools and technologies are critical to ensure we are productive, reliable, and competitive in the industry.
- These tools and technologies must meet the top goals of our executives: achieve IT business alignment, optimize IT service delivery, and manage IT-related security.
- While today’s business applications are good and well-received, there is still room for improvement. The average business application satisfaction score among IT leadership between November 1, 2022, and October 31, 2023 is 74% (CIO Business Vision, n=355).
Our Advice
Critical Insight
Applications are critical components in any business strategic plan. They can directly influence an organization’s:
- Ability to be dynamic, flexible, and responsive to changing expectations, business conditions, and technologies.
- Value proposition, branding, and reputation in the industry through unique, competitive, and innovative products and services.
Therefore, business leaders are continuously looking for innovative ways to better position their application portfolios to satisfy their goals and objectives, i.e. applications priorities. Given the scope and costs involved, these priorities must be carefully crafted to clearly state achievable business outcomes that satisfy the different needs of diverse groups of customers, stakeholders, and users.
Impact and Result
Learn and explore the technology and practice initiatives in this report to determine which initiatives should be prioritized in your application strategy and align to your business organizational objectives:
- Digital Experience
- Democratized AI
- Predictive Solution Management
- Multisource Ecosystems
- Intelligent Solution Delivery