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Department Stores
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
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Department Stores - Critical Projects
Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
1
Business-Aligned IT Strategy
Strategy Alignment
Department Stores Business-Aligned IT Strategy
- Learn about the ecosystem of factors that impact the Department Stores industry.
- Explore how your IT team is set to deal with those factors from a PESTLE and SWOT perspectives.
- Leverage expert insights and takeaways and update your IT strategy accordingly.
Strategy Alignment
Department Stores IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
Department Stores Industry Impacts on IT Strategy: Senior Management Presentation Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the Department Stores Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
2
Top Industry Trends
Top Trends
Department Stores Augmented Reality Report
- Customers expect new technologies and believe the experience is as important as the product itself, preferring stores with AR experiences.
- While new tech brings plenty of challenges to IT departments, it also brings a wealth of opportunities with new levels of leadership required to champion the changes.
- Learn about how the augmented reality trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Department Stores Artificial Intelligence Report
- Many brands benefit from integrating AI into operations. Uses include search, recommendation engines, virtual trial rooms, better customer service, customer data analysis, targeted marketing campaigns, and bots.
- Learn about how the artificial intelligence trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Department Stores Data-Driven Omnichannel Experience Report
- While most shoppers use multiple channels to buy, data tells a story about how each group focuses on different things.
- Data is the new currency. The massive amount of data being generated through emerging technologies is an ever-increasing challenge for IT.
- Learn about how the data-driven omnichannel experience trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
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Industry Benchmarking
Peer Benchmarking
Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction
- Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
- Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
- Learn the characteristics that different industries have that can help or hinder IT success.
- Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
Department Stores IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
- Understand important focus areas to address and insights into how your team compares with other Retail IT organizations.
Peer Benchmarking
Department Stores IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
- By taking the IT Staffing Assessment diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
Department Stores IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
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Core Industry Technologies & Software Selection
Core Industry Technologies
Department Stores Demand Planning Report
- Demand planning is an essential component of the overall supply chain planning, but for a department store, it is one of the most crucial processes in setting up the business for success.
- A player in the Retail sector needs to understand where the greatest demand planning value is and select solutions accordingly.
- Learn about what demand planning is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Department Stores Point of Sale Report
- A modern point of sale (PoS) system has many features and capabilities that optimize operations, enhance customer experience, and assist in selling through various sales channels, which make them very complex.
- Learn about what a PoS system is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Department Stores ERP Report
- Modern ERP systems have a lot to offer in automating processes, reducing the amount of manual, routine work, and facilitating the flow of information across business units.
- But ERP projects are long, complex, and costly initiatives that drive massive changes to the way people work.
- Learn about what ERP is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Latest Department Stores Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
Discussion Summary: Info-Tech LIVE Las Vegas Retail & Wholesale Industries Roundtable
December 19, 2019
Info-Tech LIVE took place November 19-21 in Las Vegas, NV. Here, we hosted nine Industry Roundtables focused on the direct and longer-term ripple effects of Industry 4.0 and its hallmark technologies on the different industry sectors. Read this summary of the Retail & Wholesale conversation to learn the main challenges and opportunities your peers think Industry 4.0 presents and what they believe are the next steps to manage this sea change successfully.
Establishing a Balanced Scorecard for IT Performance in the Retail Industry Is an Important Complement to IT Strategy
June 11, 2019
The IT balanced scorecard must go beyond the usual IT metrics. To be most effective, the IT balanced scorecard must demonstrate the value IT provides and reflect corporate strategies and goals.
Generation-Z Shoppers, Technology, and Their Impact on Brick-and-Mortar Retail
March 8, 2019
Gen-Z shoppers are going to cause brick and mortar stores to return to popularity. IT has an important role to ensuring your organization’s stores can attract these shoppers.
Business Continuity Management and Security Integration in the Retail and Wholesale Industry
March 7, 2019
Retail/wholesale organizations that build robust business continuity management plans (herein referred to as BCM plans) will increase their enterprise resilience. Take a proactive and holistic approach to integrate security, risk, and crisis management practices.
First GDPR…Now CCPA? Privacy Implications for the Retail Industry
March 6, 2019
The General Data Protection Regulation (GDPR) forced many organizations to implement data privacy practices, but now the California Consumer Protection Act (CCPA) looms closer. What will this mean for the retail industry?
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
Department Stores Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.