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Industry Insights Designed to Help You Lead Digital Transformation

With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".

Industry Insights & Best Practices


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  • Industry Trends
  • Top Technologies

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  • High-Impact Discussion Topics

Industry-Specific Advisory Services


  • Digital Transformation
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Industry Roundtable Events

Health Insurance - Critical Projects

Deep Insights Tailored to Your Industry

1

Business-Aligned IT Strategy

Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.

2

Top Industry Trends

Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.

3

Industry Benchmarking

Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.

4

Core Industry Technologies & Software Selection

Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.

1

Business-Aligned IT Strategy


Strategy Alignment
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Health Insurance Industry Reference Architecture

  • Demonstrate the value of IT’s role in supporting your health insurance organization’s capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
  • Apply reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your health insurance operations.
  • Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments to identify opportunities and to prioritize projects.
Strategy Alignment
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Health Insurance Industry Impacts on IT Strategy: Senior Management Presentation Template

  • Use the Health Insurance Industry Impacts on IT Strategy: Senior Management Presentation Template to share the key findings of the business-aligned analysis with your organization's leadership team.
Strategy Alignment
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Health Insurance IT Strategy Initiatives Workbook

  • With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy and document them in the IT Strategy Initiatives Workbook.
Strategy Alignment
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Health Insurance Business-Aligned IT Strategy

  • Learn about the ecosystem factors that are impacting the Health Insurance industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.

2

Top Industry Trends


Top Trends
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Health Insurance Claims Automation Trend Report

  • As healthcare treatments evolve costs increase and this makes health insurance premiums more expensive for governments and employers.
  • Interoperability improvements across the continuum of care enhance the trilateral flow of information between patients, providers, and payers.
  • Learn about how Claims Automation affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Health Insurance Interoperability Trend Report

  • Inconsistent data classification and manual sharing results in additional costs for health insurers.
  • Learn about how Interoperability affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
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Health Insurance Predictive Analytics Trend Report

  • Increased access to data and a demand from consumers who are willing to share health information with providers.
  • Learn about what Predictive Analytics is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.

3

Industry Benchmarking


Peer Benchmarking
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Health Insurance IT Management & Governance Benchmarking Report

  • Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
  • Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
Peer Benchmarking
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Health Insurance IT Stakeholder Satisfaction Benchmarking Report

  • IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
  • Insurance IT struggles with mainstays like project management as well as mission-critical services like analytics and client-facing technology.
  • Understand important focus areas to address and insights into how your team compares with other Insurance IT organizations.
Peer Benchmarking
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Health Insurance IT Staffing Benchmarking Report

  • Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. As a result, Health Insurance IT staffing is stretched thin.
  • By taking the IT Staffing Assessment Diagnostic and participating in our unique IT Spend Benchmarking program, you will gain critical information to understand how to position your IT team to be more strategic.
Peer Benchmarking
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Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction

  • Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
  • Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
  • Learn the characteristics that different industries have that can help or hinder IT success.
  • Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.

4

Core Industry Technologies & Software Selection


Core Industry Technologies
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Health Insurance Claims Management Technology Report

  • The claims management workflow starts from the intake of a patient claim, through the assessment, adjudication, payment and reporting processes.
  • Learn about what Claims Management is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
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Health Insurance Electronic Health Record (EHR) Integration Technology Report

  • Roadblocks still exist in terms of creating a completely interoperable health system. Integration challenges involve a lack of cooperation among key players (health systems, insurers, and vendors) to do the hard work of making integration happen.
  • Learn about how electronic health records affect both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Core Industry Technologies
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Health Insurance Digital Health Applications Technology Report

  • Tracking devices help patients diagnosed with chronic diseases such as diabetes, blood pressure, asthma and chronic obstructive pulmonary disease, as well as provide quick detection of pulse oximetry (apnea), ECG, and atrial fibrillation.
  • Learn about what Digital Health Applications is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.

Latest Health Insurance Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Meet the Healthcare Services Executive Services Leadership Team

Date published

November 6, 2023

Authors:
  • Clayton Gillett

  • Sharon Auma-Ebanyat

  • Neal Rosenblatt

  • Duane Cooney

  • Angela Diop

  • Harry Herrmann

  • Tony Tardugno

The global healthcare delivery and insurance industries are the most important industries to all of us personally. Whether healthcare is delivered in a semi-free market methodology or as a government benefit, it determines how each of us are cared for and how we finance that care. In each and every delivery model there are nuances and complexities that make these industries byzantine at best in every country.

Observations on OSFI’s "Culture and Behaviour Risk Guideline" (Draft) 2023 from an IT Perspective

Date published

March 15, 2023

Authors:
  • Donna Bales

  • John Kemp

Culture, in the common view of IT, is largely outlined in the strategy of the organization, expressed in part by the vision, mission, and objectives and described in detail in the principles the organization holds. Behaviors stem from the principles or values.

President Biden's Healthcare Reforms: First Step Reduce Premium Costs and Expand Access

Date published

February 12, 2021

Author:
  • Jennifer Jones

Expanding access to health insurance coverage and reducing premium burdens among low- and middle-income earners will create more healthcare consumers. Health insurers must prepare by improving data and analytical capacity to improve information sharing across the health system.

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