Responsible AI Primer and Playbook for Public Health and Healthcare Organizations

This playbook provides a list of activities and deliverables required for the successful deployment of AI solutions in public health and healthcare practice.Info-Tech’s human-centric, value-based approach is a guide for deploying AI applications and covers:

• Establishing responsible AI guiding principles
• Using the AI Maturity Model
• Prioritizing candidate AI–based use cases
• Developing policies for usage
• Getting started with AI value–based initiatives

AI-Powered Precision Medicine to Improve Patient Outcomes

Info-Tech’s human-centric, value-based approach serves as a guide for deploying AI applications in precision medicine. This approach encompasses:

• Understanding the evolutionary state of precision medicine.
• Identifying the benefits and challenges associated with AI-powered precision medicine.
• Assessing AI maturity for precision medicine using a maturity assessment tool.

Improve Healthcare Technology Outsourcing Success

Info-Tech has an IT managed services provider (MSP) outsourcing framework for successful IT outsourcing that focuses on:

• Aligning strategic organizational goals with MSP services to determine the ideal IT services to outsource based on your business needs.
• Using Info-Tech’s IT capabilities map to assess your IT capability gaps and establish your IT outsourcing priorities.
• Establishing outsourcing partnerships by following the MSP outsourcing lifecycle and best practices.

Virtual Health Playbook: Evaluate and Expand a Virtual Health Practice

Info-Tech recommends optimizing your virtual health care practice now:

• Create and improve existing workflows to enhance patient experiences.
• Establish a virtual care team that has the right training and resources.
• Integrate quality improvement approaches.
• Select the right technology that will work for your clinical teams and patient population.

Develop a Business Continuity Plan for Healthcare

• Implement a structured and repeatable process that you apply to one business unit at a time to keep BCP planning efforts manageable.
• Use the results of the pilot to identify gaps in your recovery plans and reduce overall continuity risk while continuing to assess specific risks as you repeat the process with additional business units.
• Enable business leaders to own the BCP going forward. Develop a template that the rest of the organization can use.
• Leverage BCP outcomes to refine IT DRP recovery objectives and achieve DRP-BCP alignment.

Improve Ransomware Resilience for Healthcare

• Conduct a thorough assessment of your current state, identify potential gaps, and assess the possible outcomes of an attack.
• Analyze attack vectors and prioritize controls that prevent ransomware attacks. Implement ransomware protections and detection to reduce your attack surface.
• Visualize, plan, and practice your response and recovery to reduce the potential impact of an attack.

Use Artificial Intelligence and Machine Learning to Improve Population Health Outcomes

In this research, we provide several ways to overcome AI challenges including:

• Guidance on governance and building the right AI team
• Trends in AI adoption
• Best practices among global AI leaders
• AI/ML tools and technology recommendations
• An AI Readiness Framework
• A seven-step guide to getting started with AI
• Capabilities assessment to identify AI opportunities across your organization

The New Power of Accountable Care Organizations

By fostering collaboration, incorporating provider perspectives, and leveraging technology and data-driven solutions, it is possible to find common ground and develop strategies that prioritize patient wellbeing while effectively managing population health and healthcare costs.

Info-Tech offers four key insights and an 8-step guide to building an ACO, highlighting the critical role each stakeholder plays, and makes recommendations on how the ACO can effectively work toward achieving its goals of delivering patient-centered, cost-effective, and high-quality care while maintaining healthcare services workforce satisfaction.

Application Portfolio Management Foundations for Healthcare Organizations

• Think low priority over no priority.
• Integrate these tasks into your mixed workload.
• Create an inventory built for better decision making.
• Rationalize your apps in accordance with business priorities and communicate risks on their terms.
• Create a roadmap that improves communication between those who own, manage, and support an application.
• Build your APM process fit for size.

The Potential Financial Benefits of AI in Healthcare Organizations

• Use the healthcare reference architecture to identify business capabilities in your organization that have potential for cost savings and revenue generation through the implementation of AI use cases, ultimately driving business value.
• Identify specific business goals and functional areas within your operations that require prioritization for improvement, aligning them with the AI use cases that can create cost advantages or enhance revenue.
• Conduct a high-level cost-benefit analysis of the selected use cases to develop a comprehensive business case that clearly demonstrates the value of AI in your organization.

Getting to Automated Surveillance and Location Intelligence in Public Health Practice

Improvements across the public health and healthcare ecosystem will be realized by:

• Investing in data management technologies and resources.
• Using preventive safeguards and notifications in all data systems.
• Offering data and compliance training to all providers.
• Using tools to quantify and qualify data.
• Ensuring that AI tools are developed using high-quality data that is representative of the population.
• Ensuring that AI tools are developed with a focus on reducing bias.
• Increasing transparency, improving data sharing, and ensuring that AI tools are developed with privacy and ethical considerations in mind.

Interoperability Primer and Playbook for Public Health and Healthcare Organizations

Enterprise-wide operational improvements will be realized by:

• Building awareness and knowledge of interoperability definitions, types, and standards.
• Gauging the impact of interoperability through capabilities mapping by assessing the defining, supporting, and enabling capabilities for interoperability readiness.
• Learning about interoperability and how it affects both your organization as a whole and IT specifically, including challenges and opportunities.

The Role of Social Determinants of Health in Value-Based Care Delivery

Main learning objectives:

• Develop awareness about the role of social determinants of health (SDOH) in value-based care delivery and how they are connected to "downstream" health outcomes.
• Learn four critical steps to connecting "upstream" SDOH conditions to "downstream" outcomes toward cost optimization and accountable care participation.
• Discover leading data sources and curated metrics that can be used in building prediction models for nowcasting, forecasting, and scenario modeling on beneficiary and overall population health.

Public Health Practice Business Reference Architecture

• Demonstrate the value of IT’s role in supporting the organization’s business capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
• Apply reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your public health organization’s operations.
• Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments of core functions and essential services to identify opportunities and prioritize projects.

Healthcare Services Industry Business Reference Architecture

• Demonstrate the value of IT’s role in supporting your hospital organization’s capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
• Apply reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your hospital operations.
• Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments to identify opportunities and to prioritize projects.

Healthcare Services Business-Aligned IT Strategy

• Learn about the ecosystem factors that are impacting the Healthcare Services industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.

Healthcare Services IT Strategy Initiatives Workbook

• With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
• Working with our team, update your IT Strategy Initiatives Workbook.

Healthcare Services Industry Impacts on IT Strategy: Senior Management Presentation Template

• Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
• Use the Healthcare Services Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.