This content requires an active subscription.
Contact one of our representatives for assistance.
+1-519-432-3550 (International)
Passenger Transportation
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Industry Insights & Best Practices
- Industry-Specific Research
- Reference Architectures
- Industry Trends
- Top Technologies
Executive Peer Groups
- Executive Collaboration
- Peer-to-Peer Knowledge Sharing
- High-Impact Discussion Topics
Industry-Specific Advisory Services
- Digital Transformation
- Linking Business & IT Value Maps
- Advisory Assistance to Help You Build Your IT Strategy
- Peer Benchmarking
Industry Roundtable Events
Passenger Transportation - Critical Projects
Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
1
Business-Aligned IT Strategy
Strategy Alignment
Passenger Transportation Business-Aligned IT Strategy
- Business strategy is focused on running services between locations that have the greatest travel demand, with today’s passenger transit often provided across multiple transportation modes.
- Learn about the ecosystem factors that are impacting passenger transportation organizations and the inherent opportunities and risks.
- Assess how your team is set from a PESTLE and SWOT perspective, with expert insights to help you update your IT strategy.
Strategy Alignment
Passenger Transportation IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
Passenger Transportation Industry Impacts on IT Strategy: Senior Management Presentation Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the Passenger Transportation Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
2
Top Industry Trends
Top Trends
Generative AI Use Case Library for the Passenger Transportation Industry
Info-Tech’s use case library provides practical guidance to help Passenger Transportation accelerate value-driven Gen AI use case adoption.
Top Trends
Transportation Technology Trends 2022 Report
Use this trends report to identify three technology trends in the transportation industry and align your technology initiatives to them.Top Trends
Passenger Transportation Intelligent Personal Assistants Report
- Use of intelligent personal assistants is no longer a novelty but a preferred method for voice-initiated searches. However, speech recognition technology is still developing, aided by natural language processing. Difficulties in speech recognition can severely diminish the user experience.
- This trend analysis will provide you with key insights to assist your IT team to effectively meet these challenges and opportunities head on.
Top Trends
Passenger Transportation Passenger Identification Report
- Travel demand will make passenger processing financially unsustainable if technology is not brought to bear on developing solutions.
- Current Trusted Traveler Programs have provided a start for passenger identification processing. This is a first step in governments accepting verified credentials internationally.
- This trend analysis will provide you with key insights to assist your IT team to effectively meet these challenges and opportunities head on.
Top Trends
Passenger Transportation Seamless Passenger Travel Report
- Seamless passenger travel is the facilitation of transfers between modes of transportation, including first and last mile movements, with as little passenger “work” as possible.
- Security and privacy are key for seamless travel. Using biometrics to identify passengers and trusted networks for validating passenger credentials is a must for international travel scenarios.
- This trend analysis will provide you with key insights to assist your IT team to effectively meet these challenges and opportunities head on.
3
Industry Benchmarking
Peer Benchmarking
Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction
- Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
- Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
- Learn the characteristics that different industries have that can help or hinder IT success.
- Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
Passenger Transportation IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
- By taking the IT Staffing Assessment diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
Passenger Transportation IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
- Understand important common focus areas to address and gain insights into how your team aligns to other Passenger Transportation IT teams.
Peer Benchmarking
Passenger Transportation IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
4
Core Industry Technologies & Software Selection
Core Industry Technologies
Practical Use Cases for AI in Fleet Management
- Predict any potential problems or roadblocks.
- Enable higher levels of collaboration and delivery execution.
- See greater efficiency and customer satisfaction.
Core Industry Technologies
Leverage Digital Signage for a Better Passenger Experience
- Identify: Clarity as to what’s important to passengers and how you can use tools to satisfy customer needs.
- Prioritize: Tools and technology that will meet your needs based on critical features and functions that can be leveraged for high efficiency, lower cost, enhance collaboration, transparency, streamlined passenger experience, and greater loyalty which translated into greater profitability.
- Align: After establishing what technologies are needed for your digital signage and passenger information solution you will form the team that will be needed for the selection and implementation.
Core Industry Technologies
Enable the Next-Generation Passenger Transit Management System
- Identify the kinds of tools and activities that are most important to customers right now.
- Prioritize tools and technology that will meet your needs based on critical features and functions that can be leveraged to increase efficiency and profitability, lower cost, and enhance collaboration.
- Align the team: After establishing what technologies are needed for your TMS solution, form the team that will be needed for the selection and implementation.
Core Industry Technologies
Passenger Transportation 5G Report
- The advent of 5G will drive consumer expectations that the travel industry will exploit. However, current 5G infrastructure is not yet fully deployed, so choice of carriers within a region may be limited or coverage may not yet be available.
- Learn about what 5G is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and your ability to successfully deliver it.
Core Industry Technologies
Passenger Transportation Mobility as a Service Report
- New entrants in the transportation market are increasingly providing more choices for travelers through new service delivery models fueled by technology. However, few platform providers can provide all of the components for a seamless passenger journey.
- Learn about what mobility as a service (MaaS) is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and your ability to successfully deliver it.
Core Industry Technologies
Passenger Transportation Biometric Identification Report
- Biometric identification is a maturing technology with investment being made to improve accuracy, security, speed, and efficiency. Stakeholders include transportation providers such as air and rail, government agencies responsible for border protection and immigration, and hub providers such as airports.
- Learn about what biometric identification is, the state of the market, key features, and leading vendors to see how this technology can transform your IT strategy and your ability to successfully deliver it.
Latest Passenger Transportation Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
Meet the State & Local Government Executive Services Team
November 17, 2023
The Executive Services State & Local Government team is excited and committed to serving our government partners, helping them achieve success in their mission goals as well as improving the citizen experience.
Meet the Manufacturing Sector Executive Services Leadership Team
November 7, 2023
Manufacturing is big business for Info-Tech, and so is our dedicated Manufacturing research and advisory services team’s ambition: Ensure that our members in manufacturing companies consistently receive exceptional value from their investment with Info-Tech! We do that by providing material, ongoing support for IT leaders in manufacturing on key IT initiatives, personal/professional development, peer networking, and career advancement.
Transit Needs Technology: Positioning Your Transportation Modernization Initiatives for ARP Funding
May 27, 2021
The American Rescue Plan (ARP) is the third stimulus package passed by the United States federal government since March 2020. Stimulus funding aims to address gaps created because of the COVID-19 pandemic. ARP comprises $1.9 trillion in mandatory funding, programming, and tax policies, which provides significant relief to Americans adversely affected by the pandemic. In addition to the direct funding to state and local governments, there is $30.5 billion available in grant funding for transportation and infrastructure.
Discussion Summary: Info-Tech LIVE Las Vegas Transportation & Logistics Industry Roundtable
December 19, 2019
Info-Tech LIVE took place November 19-21 in Las Vegas, NV. Here, we hosted nine Industry Roundtables focused on the direct and longer-term ripple effects of Industry 4.0 and its hallmark technologies on the different industry sectors. Read this summary of the Transportation & Logistics conversation to learn the main challenges and opportunities your peers think Industry 4.0 presents, and what they think are the next steps to manage this sea change successfully.
DR Outsourcing Solutions in Transportation: Trends and Recommendations 2019
February 1, 2019
Transportation companies’ spending on disaster recovery solutions decreased in 2018 and the sector as a whole spends less on disaster recovery solutions than the combined average across all industries. This note is one of a series that highlights DR solution spending trends across different industries as illustrated by engagements with Info-Tech Research Group members.
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
Passenger Transportation Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.