What is a diagnostic?
Our diagnostics are the simplest way to collect the data you need, turn it into actionable insights, and communicate with stakeholders across the organization.
Ask the Right Questions
Use our low-effort surveys to get the data you need from stakeholders across the organization.
Use Our Diagnostic Engine
Our diagnostic engine does all the heavy lifting and analysis, turning your data into usable information.
Communicate & Take Action
Wow your executives with the incredible insights you’ve uncovered. Then, get to action: make IT better.
Build a Data-Driven Strategy
Using Info-Tech Diagnostic Programs
Make informed IT decisions by starting your diagnostic program today. Your account manager is waiting to help you.
Assess Core IT Processes 
IT Staffing Assessment 
Manage & Measure Your Team’s Results in One Place
Activities
Use a COBIT activity framework to map out your department’s activities for each key IT process. Get process owner and team evaluations of current maturity and plan for future improvements. Clearly see improvements by process areas and which activities are required next to achieve success.
Metrics
Premium Users Only
A series of live dashboards for measuring and managing key metrics across each IT process. Use team-level access to keep your IT managers accountable for tracking key metrics to streamline performance management. Fully customize areas, processes, and metrics tracked so that they fit your IT Organization.
Project Benefits Assessments
Manage and measure your team’s success for each completed project. Collect feedback from sponsors, users impacted, and the project team to measure real benefits delivered.
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IT Scorecard
Manage and measure your top departmental metrics in one place. Use key metrics from your diagnostic results or create your own.
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Key Metrics Dashboards
Manage and measure your team’s results in one place. Track team performance with customizable dashboards for each area within your department.
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Policy Management Maturity Assessment
Assess the maturity of your policy management practices and recognize opportunities to improve process efficiency and reduce corporate risk.
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IT Staffing Assessment
Make IT a corporate powerhouse by improving your ability to grow, deploy and manage your team.
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CIO Business Vision
Understanding the needs of your stakeholders is the first and most important step in stakeholder management.
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CEO-CIO Alignment Program
As CIO, you recognize that your ideas, priorities, and perspectives differ from those of business leaders. Do you know which ones? Do you know the extent to which they differ? Achieve effective IT-business alignment by understanding your CEO’s perspectives and priorities. Eliminate the guesswork and start closing the gaps with Info-Tech’s CEO-CIO Alignment Program.
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Application Portfolio Assessment: End User Feedback
If you’re managing an Application Portfolio without collecting feedback from users you are flying blind. Find out which applications need to be upgraded, maintained, or retired.
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End User Satisfaction Program
Optimizing IT service delivery is nearly impossible to perform without an honest and thorough understanding of end user sentiment toward IT services and software.
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IT Security Diagnostic Program
The IT Security Diagnostic Program is a low effort, high impact program designed to help IT Security Leaders assess and improve their security practices. Gather and report on IT Security governance, business satisfaction, and effectiveness to understand where you stand and how you can improve.
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McLean Employee Experience Monitor
The McLean Employee Experience Monitor (EXM) is a single question that is highly correlated to engagement and overall financial results. Using a high frequency, low effort, high impact 1-question survey, we help organizations recalibrate the purpose, cadence, and focus of engagement towards leaders.
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Data Quality Scorecard
The ultimate measure of data quality is business satisfaction, and only the business can define it. Get a report showing the business's evaluation of data quality so you can focus your improvement efforts to meet their needs.
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Reporting & Analytics Scorecard
The only way to provide the business with insight is to first understand their needs. So you had better ask.
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