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Technology Services/MSP
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Industry Insights & Best Practices
- Industry-Specific Research
- Reference Architectures
- Industry Trends
- Top Technologies
Executive Peer Groups
- Executive Collaboration
- Peer-to-Peer Knowledge Sharing
- High-Impact Discussion Topics
Industry-Specific Advisory Services
- Digital Transformation
- Linking Business & IT Value Maps
- Advisory Assistance to Help You Build Your IT Strategy
- Peer Benchmarking
Industry Roundtable Events
Priorities for Adopting an Exponential IT Mindset in Technology/MSPs
Wednesday, May 29, at 4:00 PM ET | 1:00 PM PT
Learn MoreTechnology Services MSP - Critical Projects
Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
1
Business-Aligned IT Strategy
Strategy Alignment
Offer “The Rapid Application Selection Framework” as a Service
- Deliver huge value: Info-Tech's repeatable and scalable software selection framework delivers enormous value to your clients. This framework employs a data-driven business stakeholder collaboration and contract negotiation approach to select the right application for an organization in 30 days.
- Reduced Effort and Boardroom-Ready Deliverables: Info-Tech Partners report that the laborious effort of creating customized deliverables for each client is alleviated using standardized deliverables in this blueprint.
- Increased Credibility: You increase your trust and credibility with your clients and prospects when you show them aa repeatable, implementable, and data-driven framework to select applications for businesses. Leverage Info-Tech’s brand power as a research and advisory firm to bolster your customers' confidence in you.
Strategy Alignment
Generative AI Use Case Library for the Technology Service Provider Industry
- Quickly brainstorm opportunities to deploy Gen AI technology internally and with clients.
- Align use cases with specific business capabilities and adopt a capability-centric mindset.
- Prepare to launch your Gen AI proof-of-concept project.
Strategy Alignment
Technology Service Provider Industry Business Reference Architecture
- Identify the kinds of applications and processes that would be impacted by changes.
- Prioritize having the capabilities mapped.
- After mapping the capabilities you can use the reference architecture to train your staff.
Strategy Alignment
Catalog Your IT Consulting and Managed Services
- It is clear whether you need a consulting service catalog or a managed service catalog, or both.
- Your staff have a resource to help explain what you do and what value your customers will get from you.
- Customers are clear on your product.
Strategy Alignment
Meaningful KPIs in IT Consulting and Managed Services
- Make use of a framework within which to categorize the goals and corresponding KPIs of a professional services or technology services business.
- Discern a few key KPIs that provide insightful information using metrics you’re probably already measuring.
Strategy Alignment
Build a Cybersecurity Services Offering
Customers buy services that replace or uplift a function within their organization. Your job is to clarify which function you’re serving, and specificallywhat that function will do. In this research, we help you do just that.
- Determine the functional role your service offering will play within the customer’s organization
- Develop the activities within that role based on a well-known cybersecurity framework.
- Standardize the activities so that they can be performed consistently by your entire delivery team.
Strategy Alignment
Improve Incident and Problem Management of MSPs
- Build a skilled incident and problem management team
- Improve and standardize processes/workflows
- Deliver better customer satisfaction and experience
- Increase profitability and business growth
- Leverage your incident and problem management offerings to differentiate and stay competitive among peers in the market
Strategy Alignment
Standardize the Service Desk of Managed Service Providers
- Increase profitability and business growth.
- Deliver better customer satisfaction and experience.
- Improve your service desk in three areas: people, processes, and technology.
- Build a tiered service desk model based on the customers and market.
- Differentiate your service desk offering and stay competitive among peers in the market.
Strategy Alignment
Priced to Win: Build an Optimized Pricing Strategy
- Optimize profitability, business growth, and customer satisfaction
- Align with strategic priorities, market share growth, and expanded margin
- Determine the right price for offerings based on the customer and market
- React to supply chain issues or changes in consumer demand
- Stay competitive among peers in the market
- Maintain and improve profit margin, a 1% improvement in pricing can increase 11.1%
Strategy Alignment
Develop a Virtual CIO Service Offering
The IT Leader's role is indeed well-defined, which leaves no reason why it can't be offered as a service. Our approach to this is the following:
- Use our research to determine the specific activities and deliverables needed to refine your virtual CIO offering.
- Standardize these activities and deliverables in order to scale the delivery and make it easier to sell.
Strategy Alignment
Deliver a Cloud Strategy Engagement
- Save Time: Info-Tech partners report saving at least 50% of their time spent when incorporating Info-Tech’s tools, templates, and repeatable methodology into a Cloud Strategy engagement.
- Reduce Effort: Info-Tech partners report that the laborious effort of creating customized deliverables for each client is alleviated using the standardized deliverables in this blueprint.
- Informed Decisions: Info-Tech partners describe that they did not have to start from scratch to build high-quality boardroom-ready deliverables, which results in saving a lot of time and focusing on the result- or outcome-driven discussion with the stakeholders or management team.
- Increased Credibility: You increase your trust and credibility with your customers and prospects when you show them who is standing behind you. Leverage Info-Tech’s brand power as a research and advisory firm to bolster your customer’s confidence in you.
Strategy Alignment
Deliver an IT Strategy Engagement
- Save Time: Info-Tech Partners report saving 40-70% of the time when incorporating Info-Tech’s tools, templates, and repeatable methodology to an IT strategy engagement.
- Reduce Effort: Info-Tech Partners report that the laborious effort of creating customized deliverables for each client is alleviated using standardized the deliverables in this blueprint.
- Boardroom Ready: Info-Tech Partners describe that they did not have to start from scratch to build high-quality boardroom-ready deliverables, which results in saving a lot of time and focusing on result- or outcome-driven discussion with the stakeholders or management team.
- Increased Credibility: You increase your trust and credibility with your customers and prospects when you show them who is standing behind you. Leverage Info-Tech’s brand power as a research and advisory firm to bolster your customers’ confidence in you.
Strategy Alignment
Technology Services/MSP Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the Technology Services/MSP industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
Technology Services/MSP IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
2
Top Industry Trends
Top Trends
The Future of the Technology Service Provider Industry
- Identify business opportunities in a rapidly changing industry landscape.
- Align activities with the industry’s evolution to capability-centric service delivery.
Top Trends
Technology Services/MSP Technology Vendor Consolidation Report
- The MSP software market is now made up of supermarket vendors, not point solution vendors. When a customer chooses a solution from a vendor, they are choosing the whole family. This makes it hard to select a partner in the first place and switch vendors later on.
- Learn about how technology vendor consolidation affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Technology Services/MSP Continued Rise of Ransomware Report
- Ransomware is the leading IT security threat, exacerbated by the increase of people working from home and the proliferation of vulnerable endpoints.
- Learn about how the continued rise of ransomware affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
3
Industry Benchmarking
Peer Benchmarking
Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction
- Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
- Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
- Learn the characteristics that different industries have that can help or hinder IT success.
- Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
Technology Services/MSP IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
- Understand important common focus areas to address and gain insights into how your team aligns with other Technology Services/MSP IT teams.
Peer Benchmarking
Technology Services/MSP IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
- By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to understand how to position your IT team to be more effective.
Peer Benchmarking
Technology Services/MSP IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
4
Core Industry Technologies & Software Selection
Core Industry Technologies
Buyers Guide: Professional Services Automation
- Understand the market segments and find PSA solutions that are appropriate for your industry.
- Evaluate PSAs for the true value they offer in the backend, rather than what may be more visible in the frontend.
- Avoid costly mistakes during the implementation phase after purchasing a PSA.
Core Industry Technologies
Technology Services/MSP Remote Monitoring and Management Report
- Remote monitoring and management (RMM) tools are becoming more critical than ever because they consolidate many features that were once deployed individually. Expanding from the core feature of proactive monitoring and alerting, the modern RMM now handles backups, remote control, and endpoint security features.
- Learn about what remote monitoring and management is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Technology Services/MSP Professional Services Automation Report
- Technology Services/MSP firms are comprised of a series of project and service delivery workflows that need to fit together seamlessly. This is where professional services automation (PSA) comes in.
- Learn about what PSA is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Latest Technology Services/MSP Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
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Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
Technology Services/MSP Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.