- Digital investments often under deliver on expectations of return, and there is no cohesive approach to managing the flow of capital into digital.
- The focus of the business has historically been to survive technological disruption rather than to thrive in it.
- Strategy is based mostly on opinion rather than an objective analysis of the outcomes customers want from the organization.
- Digital is considered a buzzword – nobody has a clear understanding of what it is and what it means in the organization’s context.
Our Advice
Critical Insight
- The purpose of going digital is getting one step closer to the customer. The mark of a digital organization lies in how they answer the question, “How does what we’re doing contribute to what the customer wants from us?”
- The goal of digital strategy is digital enablement. An organization that is digitally enabled no longer needs a digital strategy, it’s just “the strategy.”
Impact and Result
- Focus strategy making on delivering the digital outcomes that customers want.
- Leverage the talent, expertise, and perspectives within the organization to build a customer-centric digital strategy.
- Design a balanced digital strategy that creates value across the five digital value pools:
- Digital marketing, digital channels, digital products, digital supporting capabilities, and business model innovation.
- Ask how disruption can be leveraged, or even become the disruptor.
- Manage disruption through quick-win approaches and empowering staff to innovate.
- Use a Digital Strategy-on-a-Page to spark the digital transformation.
- Drive awareness and alignment on the digital vision and spark your organization’s imagination around digital.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
8.0/10
Overall Impact
$34,649
Average $ Saved
20
Average Days Saved
Client
Experience
Impact
$ Saved
Days Saved
Central Bank of Barbados
Guided Implementation
8/10
$34,649
20
The best part was giving thought to how the digital strategy is driven by our circumstance and environment.
Workshop: Plan Your Digital Transformation on a Page
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Scope the Digital Transformation
The Purpose
Identify the need for and use of digital strategy and determine a realistic scope for the digital strategy.
Key Benefits Achieved
The digital strategy project is planned and scoped around a subset of the five digital value pools.
Activities
Outputs
Introduction to digital strategy.
Establish motivation for digital.
Discuss in-flight digital investments.
Define the scope of digital.
- Business model canvas
Identify stakeholders.
- Stakeholder power map
Perform discovery interviews.
- Discovery interview results
Select two value pools to focus day 2, 3, and 4 activities.
- Two value pools for focus throughout the workshop
Module 2: Design the Digital Future State Vision
The Purpose
Create guiding principles to help define future digital initiatives. Generate the target state with the help of strategic goals.
Key Benefits Achieved
Establish the basis for planning out the initiatives needed to achieve the target state from the current state.
Activities
Outputs
Identify digital imperatives.
- Corporate strategy analysis, PESTLE analysis, documented operational pain points (value streams)
Define key digital outcomes.
- Customer needs assessment (journey maps)
Create a digital investment thesis.
- Digital investment thesis
Define digital guiding principles.
- Digital guiding principles
Module 3: Define the Digital Roadmap
The Purpose
Understand the gap between the current and target state. Create transition options and assessment against qualitative and quantitative metrics to generate a list of initiatives the organization will pursue to reach the target state. Build a roadmap to plan out when each transition initiative will be implemented.
Key Benefits Achieved
Finalize the initiatives the organization will use to achieve the target digital state. Create a roadmap to plan out the timing of each initiative and generate an easy-to-present document for digital strategy approval.
Activities
Outputs
Identify initiatives to achieve digital outcomes.
- Digital outcomes and KPIs
Align in-flight initiatives to digital initiatives.
- Investment/value pool matrix
Prioritize digital initiatives.
- Digital initiative prioritization
Document architecturally significant requirements for high-priority initiatives.
- Architecturally significant requirements for high-priority initiatives
Module 4: Define the Digital Roadmap
The Purpose
Plan your approach to socializing the digital strategy to help facilitate the cultural changes necessary for digital transformation.
Key Benefits Achieved
Plant the seed of digital and innovation to start making digital a part of the organization’s DNA.
Activities
Outputs
Review and refine Digital Strategy on a Page.
- Digital Strategy on a Page
Assess company culture.
- Strategyzer Culture Map
Define high-level cultural changes needed for successful transformation.
Define the role of the digital transformation team.
Establish digital transformation team membership and desired outcomes.
- Digital transformation team charter